Refund Policy

At Loadmee Logistics, we are committed to providing excellent service and ensuring customer satisfaction. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds for our logistics services.

1. Service Disruptions

• If there are delays, service disruptions, or failures to meet specified delivery timelines due to reasons within our control, you may be eligible for a refund or credit after review of the circumstances.

2. Cancellation of Services

• If you cancel a scheduled pickup or delivery service before it has been initiated, you may request a refund.

• Refunds will be processed according to the cancellation terms agreed upon at the time of booking.

3. Damaged or Lost Packages

• In case of a lost or damaged package caused by our mishandling or negligence, we will work with you to resolve the issue promptly.

• Resolution may include:

  • Replacement

  • Refund

  • Credit towards future services
    (depending on the situation)

4. Refund Process

• Approved refunds are typically processed within 7–10 business days.

• Refunds will be issued using the original payment method, unless otherwise agreed.

5. Contact Us

• For questions regarding this refund policy or to initiate a refund request, please contact our customer support team at:
  📧 info@loadmee.com

6. Exceptions

• Certain services or special circumstances may have specific refund terms that override this general policy.

• Please refer to the service-specific terms and conditions.

7. Changes to This Policy

• Loadmee Logistics reserves the right to update or modify this refund policy at any time. Any changes will be effective upon posting.